Frequently Asked Questions
Do I have to make an appointment to have my pet seen?
Yes. The clinic hours are Monday thru Friday from 8 am to 5 pm. However, these hours only reflect the clinic being open, not the Doctor being on duty or available to see patients. During these hours, the Veterinarian is also performing surgery, diagnostics, client follow ups and patient discharges. By calling ahead and scheduling your appointment, we can guarantee the doctor will be available to see you.
Does Dr. Carr see emergencies after hours?
No. After hours emergencies are referred to the Animal Care Center @ 804-639-3900 or Veterinary Referral & Critical Care @ 804-784-8722 or the Veterinary Emergency Center @ (Cary Street location) 804-353-9000 or (South location) 804-744-9800. Emergency situations are just that, emergencies. They are situations where critical care and/or surgery is required. These are not situations that a veterinarian can handle by themselves. The assistance of professionally trained support staff is crucial to the well being and possibly even the survival of the pet.
Why does my pet have to stay overnight following surgery if the clinic is not staffed?
Following surgery, it is crucial for your pet to remain absolutely quiet and confined. Most pet owners do not have the facilities at home to accommodate these needs. While a pet will rest comfortably in their recovery cage at the clinic, they may not do so at home. The home environment brings with it a familiarity that invites the pet to resume it's normal activities before they have fully recovered from their surgery and anesthesia.
If for any reason the doctor feels the pet should be monitored during their recovery process, the pet would be referred to the Animal Care Center for overnight observation and monitoring.
Do I have to pay the bill when my pet is seen, or will I be billed?
As a small business, Blackstone Animal Clinic does not offer billing of accounts. Payment is expected at time of service. We accept cash, check, MC, VISA, Discover and CareCredit.
May someone else bring my pet for me?
We certainly keep ourselves busy these days! Certainly you may have someone else bring your pet for you. But please remember that we do not bill accounts, so send your agent with means to pay for the visit. If this will be your first visit to our clinic, you will need to fill out the registration form. If your pet is coming for a surgery appointment, you will need to fill out the appropriate surgery and consent forms prior to the appointment.
You may come by the clinic and pick up the appropriate forms, we are happy to mail them or you may download the forms from our website.